Verification of a Quality Management Theory: Using a Delphi Study

Abstract

Background <br />A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this study was to verify the SCQM model. <br /> <br />Methods <br />The proposed model was further developed using feedback from thirty quality management experts using a Delphi method. Further, a guidebook for its implementation was prepared including a road map and performance measurement. <br /> <br />Results <br />The research led to the development of a context-specific model of quality management for healthcare organisations and a series of guidelines for its implementation. <br /> <br />Conclusion <br />A proper model of quality management should be developed and implemented properly in healthcare organisations to achieve business excellence.