Conflict management strategies in coping with students’ disruptive behaviors in the classroom: Systematized review

Abstract

Introduction: Classroom management is leading the class bysetting the class schedule, organizing the procedures, supervisingthe learners' progress, and predicting and solving their problems.Students' disruptive behaviors and classroom management arethe most important challenges and concerns of the teachers. Thecurrent review aimed to analyze the classroom managementtechniques and strategies used to cope with the students'disruptive behaviors.Methods: The present study was systematic review. The articlesin Science Direct, PubMed and Scopus databases and GoogleScholar search engine were searched using the keywords ofclassroom management, students' disruptive behaviors, difficultstudents, and confrontation strategies during 2000-2017. A totalof 31 articles were included in the study for analysis.Results: The results showed all the techniques and strategiesused and teachers' challenges in dealing with students' disruptivebehaviors were included in conflict management strategies, whichwere classified into three categories, i.e. cooperative and problemsolving strategies, avoidance strategies and punishment strategies.Moreover, the studies mostly emphasized the use of cooperativeand problem solving strategies, and the most highlighted methodswere making effective mutual communication with studentsto correct their negative behavior, training and preparing theteachers for dealing with the students' disruptive behaviors andusing various teaching methods and approaches based on theclassroom situation.Conclusion: To cope with the challenges of students' disruptivebehaviors, the teachers can use different strategies. Also, sufficientknowledge and skills about teaching, familiarity with the relevantand influential disciplines in dealing with students and makingeffective communication in the class can be helpful in developingand enjoying more effective skills in classroom management.Keywords: Problem behavior, Learning, Problem solving, Punishment