Assessment of Success of Saman Insurance E-education System Using the Delone-Mclean Modified Model

Abstract

Introduction: This study has used the Delone-McLean model of information success system to assess the degree of success of the Saman Insurance e-education system by focusing on individual application of information systems from the perspective of intra-organizational users.Methods: The descriptive-survey method and simple random sampling was employed for sampling. The statistical population consisted of 200 individuals who were managers, heads, and experts of Saman Insurance who had participated in e-education courses at least once. The structural equation model (SEM) was implemented using SMARTPLS version 2 to test the measurement method and SEM. A questionnaire was used to collect data. The validity of the questionnaire was assessed by expert opinion and Cronbach’s α was assessed the reliability of the questionnaire at 0.95.Results: The results revealed that the quality of the system, quality of information, and quality of services indirectly effect the success of e-education as determined by user satisfaction. The greatest changes in using the system, user’s satisfaction and net benefits were recorded from quality of information, using the system, and user satisfaction, respectively. Conclusion: Improving student satisfaction assures the success of an e-education system. The relevant factors for this are accessibility to a user-friendly and interactive e-education system, access to updated and relevant information required by users, and suitable support services.