The aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey ...

Today, change is a definite phenomenon and organizations should make themselves aligned with requirements for survival and success in the competitive market and retain customers. One of the main components of any organization ...

Knowledge management is influenced by many variables such as organizational structure, leadership style, organizational culture, information technology etc. We can spot organizational structure and climate as a framework ...

Nowadays, organizations in a competitive environment need an efficient and integrated system of resources in order to rich more quality and speed in product and service's delivery. One of the main problems to implement ERP ...

Electronic payment system in one of the e-banking services and must be reliable and free of security deficiencies in order to overcome traditional system. Improving customer’s perceptions of security and trust in the course ...

Information technology outsourcing projects have advantages including: reduced costs, improved service quality, creation of competitive advantage, etc. When these projects are being outsourced, lack of attention to their ...

In today's world, with the growth of electronic commerce, customer’s trust has become very important. Electronic services provide a unique opportunity for businesses to present new models of value creation to customers. ...

Today, knowledge is considered as a competitive advantage. So, different countries try to prepare necessary infrastructure for knowledge development in different levels. One of the solutions in this field especially for ...