مرور Volume 5, Issue 4 بر اساس موضوع "Customer Satisfaction"

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  • Designing Optimal Banking Model Based on Customer Service 

    Hosseini, Seyed Ebrahim؛ Sadeghi, Tooraj؛ Hosseinzadeh, Ali؛ Zirak, Mehdi (Islamic Azad University Shiraz Branch, 2019-10-01)
    Today, businesses need to manage their customer experience to succeed. Therefore, they must first have a clear understanding of the meaning of the customer experience. Customer experience management is a process-focused ...