A Proposed Model for Assessing the Determinants of Enterprise Resource Planning Adoption and Satisfaction

Abstract

The complex information systems such as enterprise resource planning (ERP) systems are essential for organizations to make them competitive. However, the success of ERP system projects is a difficult process as it involves different types of end user assessment. The main objective of the present study is to find the key determinants that open the door to employee satisfaction and adoption of ERP system. This study conducted a survey method among sixty-three employees in Ferro Gilan Complex, Iran's first and largest private sector steel rolling company. Survey data were analyzed using the partial least squares (PLS) method while Smart PLS was used to test the hypotheses and to validate the proposed model. The results of this study indicated the determinants of ERP adoption and satisfaction. The study may also provide relevant evidence to organizations involved in the ERP implementation process in developing countries.