Presenting a Model to Assess Organizational Performance Based on the Concept of Knowledge Management Using Regression Model, Decision Tree, Gray Relational Analysis and DEMATEL Method (Case Study: National Library and Archives of Iran)

Abstract

Many organizations have recognized that knowledge is the most important resource in today's economy. With regards to knowledge-based views of the firm, organizations are actively embracing knowledge management with the expectation of acquiring and maintaining high levels of organizational performance. The relationship between knowledge management (KM) and organizational performance has been the subject of discussion in management literature. However, the various researches on the effect of knowledge management on organizational performance have yielded conflicting findings and recommendations in different contexts. This study proposes a contingency model for investigating the effects of multiple organizational factors including organizational structure, organizational culture, organizational motivation for sharing knowledge and organizational intelligence on KM and testing the impacts of KM on organizational performance to resolve these contradictions. These effects were tested through structural equation modeling and decision rules were extracted from C5.0 decision tree. Also, The Gray Relational Analysis technique was used In order to rank indicators. Finally, by using DEMATEL method, the relation matrix was built. The sample included 278 employees in the National Library and Archives of Iran.