Evaluation of Business Intelligence Systems on Organization Performance with Balanced Scorecard Approach

Abstract

According to the importance of information systems in Today's world particularly the mangers' need for systems in field of business intelligence and organization performance management, Board information system was designed in 1994 in Switzerland for simultaneously economic and rapid development of performance management and business intelligence. It is used for effectiveness improvement and management decision processing, business intelligence ,business traffic analysis and performance management in an integrated environment.This study investigates the effect of Board information system on the organizations` performance taking into account the financial, customer, internal process and learning and growth dimensions. This study is practical research regarding to objective and a descriptive-analytical regarding to methodology. Therefore, the features and capabilities of Board information system are firstly examined by library and document studies approach then the effect of this information system on organizational performance is studied by forming a focal group session and performing meta-analysis. Results show that Board information system leave positive and meaningful impact by means of its effects on organization including human resources empowerment, organization structure and process, risk reduction, flexibility ,communication, time reduction, decision making improvement, knowledge sharing, risk reduction and applicability on organization performance from financial, customer, internal process and learning and growth dimensions.