The Influence of Emotional Intelligence and Creativity on Employee’s Work Commitment and Performance

Abstract

Emotional Intelligence (EI) refers how well an individual's handle herself or himself and others instead of their technical skills to solve the problem. Creativity makes the individual to think deeply and manage their emotions while applying new knowledge in their organization. A positive attitude toward training and working environment can develop the employee's emotional intelligence and creativity because training can change the employee's attitude, mind, and behavior to ensure they can think logically and creatively. Emotional Intelligence (EI) contains the traits of self-awareness, self-control/self-management, social awareness, and social skills. This study also examines an abstract issue such as an employee's commitment to training that determine whether the employees' are committed to the training that organized by organizations to develop their ability and carry out their responsibility to ensure they can improve the organization's quality. Three hundred employees' at private organizations in Malaysia are surveyed for this purpose. The results of this study reveal that emotional intelligence (self awareness, self control/self-management, social awareness, and social skills), and creativity are positively and significantly influences the employee's work commitment and performance in an organization.