A hybrid method of Fuzzy DEMATEL/AHP/VIKOR approach to rank and select the best hospital nurses of a Years: A case study

Abstract

Nowadays, hospitals are considered as one of the most important service industries in which nurses play a vital role. Indeed, the patient's safety will be treated and the hospital credibility will be lost, if the hospital nurses do not carry out their tasks properly. In this paper, an integration of Fuzzy Decision Making Trial and Evaluation (FDEMATEL), Fuzzy Hierarchy Process Analysis (FAHP), and Fuzzy VIKOR (FVIKOR) is proposed to select the best hospital nurses of a year regarding to some qualitative and quantitative criteria. Firstly, FDEMATEL method is used to identify the most important criteria of the problem and then FAHP approach is utilized to determine the weight importance of the criteria. Finally, prioritizing of the hospital nurses is done by FVIKOR method and the proposed method is implemented in a real-world case study of one of the most prominent hospitals in the north of Iran, for the first time. The results illustrate that the proposed method is very functional and effective in both selecting and ranking the hospital nurses process.