A Hybrid Approach Using Fuzzy Multi-Criteria Techniques to Evaluate the Performance of In-Service Training Courses (Case Study: Mazandaran and Golestan Regional Electricity Company)

Abstract

Due to the increased attention to training and improving the training level, its evaluation requires special procedures. In this paper, a novel approach is proposed to evaluate the performance of training courses using different evaluation and rating techniques. In order to identify the criteria affecting the assessment, the Delphi hourly method is used. To determine the severity of impact and the importance of model elements, the revised method proposed by Dalalah et al was used in FDEMATEL. Using the FVIKOR technique, the in-service training courses held in Mazandaran and Golestan Regional Electricity Company were prioritized. The findings of this study indicate the high importance of universality of training materials compared to other model criteria. They also suggest that setting a short-term in-service training course yields the best training performance.