The Relationship between Productivity Factors and Organizational Performance with Regards Financial and Economic Benefits Using ISO 10014 Guidelines

Abstract

Productivity and the related indicators have great importance for organizations due to the direct effects on the organization's performance and efficiency. Otherwise, firms and organizations devote a considerable attention to the issue of financial and economic benefits, and relevant standards, in order to acquire competitive advantages. In the field of financial and economic benefits, the ISO 10014 standard is important. In this study, first the concepts of productivity and financial and economic benefits are considered separately. Then, the aspects and the criteria of each of them are extracted. Then, for the productivity issue, 20 indices and for the financial and economic benefits, 16 indices were extracted from papers and researches. This study has been conducted through two research methods: exploratory and descriptive. In the descriptive portion, the indices and the concepts effecting on the issues of productivity, and financial and economic benefits were extracted separately. In the exploratory method, the relationships among the defined concepts and indices in the two fields of productivity, and financial and economic benefits, which have been acquired from the literature, have been specified. Regarding the introduced issues for finding a meaningful relationship between productivity, and financial and economic benefits, a questionnaire was developed which was filled in by the experts in the industry and university sectors. In the first set, the questionnaire was designed for finding a significant relationship between financial and economic benefits, and productivity. The related indices were extracted by means of t-test with significant level of 5 percent. Among the related indices, the ones with strongest relationships were determined and reported. In the second set of questionnaires, the relationships between indicators and variables were recorded, and the work was done by calculating the Pearson correlation coefficient. The data was analyzed by Minitab software. Finally, we compared the analysis output of the two series of questionnaires, and decided that how much and in which parts, the performance issues are connected to productivity.