The Impact of E-Administration on Service Delivery in Adekunle Ajasin University Akungba-Akoko, (AAUA) Ondo State, Nigeria

Abstract

Information Communication Technology (ICT) has become a vital tool to drive socio-Economic development in all areas of human endeavor. In response to this global trend, tertiary institutions in Nigeria have adopted electronic administration (E-administration) in the management of their affairs. This study therefore examines electronic administration in Adekunle Ajasin University. Al case study research was adopted with sampling size of three hundred and fifty (350) respondents, Frequency and simple percentage method was used to analyze and interpret the data while statistical package for the social science (SPSS) was used to test the hypotheses. The finding reveals that the adoption of e- administration has improved not only effectively, efficiency and accuracy in service delivery, but has saved cost and time despite the challenges of inadequate fund, epileptic power supply and internet hiccups. The study concludes that e-administration in AAUA has greatly impacted positively on the efficiency and effectiveness of services delivery. The study therefore recommends among others that, there is need for explicit full automation of all administrative process to meet global best practices.