Modelling the Effect of Information System Sustainment Factors

Abstract

Using information systems (IS) infrequently and ineffectively after initial adoption may result in unnecessary costs or waste of effort. Most continuous models for information systems are concerned with how users accept and use IS. In the original marketing research and modeling of consumer repurchase behavior, these models were developed to assess loyalty and continuity within individual levels of system usage or in the individual acceptance of systems. They were developed for marketing research and to model repurchase behavior. To study the continuation of systems, effective factors of continuation for organizational users are not taken into account. To identify factors that influence the continuation of information systems, we reviewed the literature and conducted semi structured interviews to identify the main factors. Independent variables include governors, managers, leadership styles, technology change, strategies, users, customer expectations, culture, law, and transparency, Using Atlas T/I software in the last step, the final model of research is customized in the system of communication and information technology by adding mediator variables like switching costs and positive and negative switching costs.