Application of Fuzzy Analytical Hierarchy Process and Quality Function Deployment Techniques for Supplier's Assessment

Abstract

Abstract<br /> Vendor Selection Problem (VSP) has been considered in this paper as an integrated method of Fuzzy Analytic Hierarchy Process (FAHP) and Quality Function Deployment (QFD) in the pharmaceutical company. In QFD method, determining the importance of the "weights" for the customer requirements is an essential and crucial issue. FAHP has been used to determine the importance of the "weights" for Product Designing which incorporates the four important attributes in a pharmaceutical company namely Cost, Standing Supplier, Delivery Time and Quality. The new approach can improve the imprecise ranking of customer requirements and provides a decision tool that facilitates the vendor selection. The most significant advantage of this integrated method is using it as a self-evaluation tool in the organization to determine weaknesses and strengths, so it can help researchers to solve this specific subject for supplier's selection.