A developed Model of Human Resource Management and Dynamic Evaluation System of Iran ‎Hospital Personnel - Case Study: Hasheminejad Hospital

Abstract

<strong>Background and Objective:</strong> The purpose of this study is to provide a developed model of human resource management and the model of staff evaluation, especially nurses in clinical wards in Shahid Hasheminejad Hospital.<br /> <strong>Method</strong>: The research method is qualitative-descriptive which has been done in two stages: 1- reviewing the current situation and 2- presenting the developed model. In the first phase, 32 unstructured and open interviews were conducted with officials of different units and senior managers of the hospital. Also, the current evaluation documents of the hospital were reviewed and analyzed using the content analysis technique. In the second stage, were presented, the models using the brainstorming technique in the panel of experts and using the analysis of the previous stage.<br /> <strong>Results:</strong> According to the presented model, in specialized committees with the presence of officials, based on the needs of the hospital, hospital jobs and positions are defined and a description of the duties of each position and the minimum capabilities required to obtain positions are compiled separately. The description of tasks developed over time, based on the strategic goals of the organization, instructions and programs of superior organizations such as accreditation is variable and dynamic. Human resources manager through superior organizations to attract the appropriate staff. After 3 months of recruiting a pilot, a test is taken to determine whether to continue working with him. According to the presented model, in the clinical wards of Hasheminejad Hospital during the year, 4 types of evaluation, evaluation based on job description, evaluation of the sample employee, general evaluation and end-of-year evaluation are performed. Finally, based on the results of 4 evaluations, educational priorities are determined based on the score of each process and per person, and the educational path is presented and implemented.<br /> <strong>Conclusion:</strong> Based on the implementation of the model provided in one of the clinical wards of the hospital, it was observed that in addition to comprehensive evaluation of staff, the model provides continuous improvement in staff performance and subsequently increases the quality of services and patient satisfaction. Is. Also, due to the participation of staff in the evaluation, their satisfaction has increased.