Quality Assurance and Evaluation in Electronic Learning Using the Importance-Performance Analysis Model

Abstract

Electronic learning is used for presenting a more flexible method of learning with greater opportunities for learners. It is considered as a tool for facilitating the learners' progress and activities, and creating effective learning environments. However, these factors can only be enhanced and their quality assured when they are evaluated. Without evaluating electronic learning programs and their related factors, this type of learning cannot be considered desirable and its quality cannot be enhanced. However, the evaluation and quality assurance of electronic learning should be done based on a scientific framework and a coherent model in order to have sufficient affectivity. The importance-performance analysis model is a suitable model in this regard. In this model, each component is evaluated in two dimensions of importance and performance. This descriptive-analytic article aims to study quality assurance and evaluation in electronic learning in higher education through the existing literature. Considering the role and importance of electronic learning in increasing the performance quality of higher education, programmers, managers, and all related experts in universities and higher education centers should evaluate research and educational sectors and identify their strengths and weaknesses in order to improve and develop higher education centers in Iran.