Performance Assessment in Isfahan Municipality via Knowledge Management and Organizational Agility Approach using Data Envelopment Analysis

Abstract

Due to the progress of organizations and the increased competition among them, they are paying more attention to supporting factors of their operations. One of the factors that has highly been considered by organizations is enhancement of knowledge level of the organization. In recent years, organizations have found out that they can achieve competitive advantage through enhancement of their knowledge level and thus use its advantages and realize their agility at all dimensions of the organization, because increased level of knowledge management increases agility of employees and clients besides making the organization agile. Given the importance of knowledge management and organizational agility, performance of the Municipality in Isfahan province is evaluated using the above two approaches. To this end, data envelopment analysis is employed. Then, the most important dimensions of organizational agility are determined by means of sensitivity analysis.