Introduction: Users’ performance and their interaction with information retrieval systems can be observed in development of their mental models. Users, especially users of health, use mental models to facilitate their ...

Introduction: In the recent years, evaluation of websites has become one of the main organizational instruments for the relationship between provision of services for customers and beneficiaries. Despite the high costs for ...

Introduction: Patient satisfaction is crucial to the long-run success in health care center. With regard to the highest patients’ referral to the emergency department and the existing challenges due to the patient’s need ...