Collaboration networks are the basis of development of social knowledge domains. A co-authorship network includes a set of people connected to each other because of their cooperation in publication of articles and thus ...

Nowadays knowledge and technology have become more important in organizations. Sometimes the organizations forget their knowledge and skills unconsciously due to information inconsistencies and sometimes they forget their ...

In order to manage problems and complaints of customers and branches, many banks in the country outsource parts of their customer relationship management to companies such as call centers. Since this important unit is ...

the lack of proper evaluating mechanisms for KM initiatives has caused managers to think of investments in KM as a fad and additional cost. KM maturity models assist organizations to evaluate KM projects and adopt appropriate ...

Defining maturity level is one of the important elements of the excellence models. This approach helps companies to assess competitive positions and help them to benchmark from best practices. One of the significant features ...

Enterprise Resources Planning (ERP) Systems are widespread software packages created to supply the information integrated development within various parts of organizations such as production, finance, and human resources. ...

Highly competitive, dynamic and complex environment of banking industry and increasing growth of customers' demand has led to lots of changes in this industry. Therefore, e-loyalty has changed to a considerable subject in ...