Developing and Validating the Excellence Model for the Strategic Knowledge Management Case Study: Mobarakeh Steel Company

Abstract

The aim of this study is to design the excellence in Mobarakeh Steel Company's strategic knowledge management. To achieve this goal, the researcher has used qualitative and quantitative methods. Therefore, the research method is the mixed one. This study, based on the nature of the data and data collection procedure, is a descriptive, exploratory research. It follows and applies development objective. Strategic Knowledge Management Excellence Model (SKMEM) is presented in three components (strategy, process and results), 13 criteria and 80 sub-criteria and with a score of 6170 as a suggested model for the excellence in Mobarakeh Steel Company, in this way while the organization is analysing the state of knowledge it can also improve its plans and actions and track the excellence<strong>.</strong> In addition the results of quantitative analysis showed that, Mobarakeh Steel Company has achieved 4478 points in the Strategic Knowledge Management Excellence Model.