Effective Utilization of Information Technology Services by Employees in Public Sector: A Study of Geita District Council Tanzania

Abstract

This study intended to assess the utilization of information technology services by employees in public sector through taking Geita District Council, Tanzania as a case study. The study aimed at examining the utilization of IT services as a tool to generate efficiency of work in order to find out IT services utilized by employees in the organization; it also investigates the role of IT sectors in developing the economy to pinpoint the problems that rise in regard to IT services and how far those problems are solved. The researcher used survey methodology to collect data and information using questionnaires and documents as tools in data collection. Participants involved in the study were managerial staff from departments and units found at Geita District Council. The collected data were analyzed by the help of SPSS software. The study identified that IT service in public sector plays a curcial role as it simplifies the procedures of processing, keeping, and recording of data. It enables the country to build a digital nervous system. Furthermore, the study observed that there are insufficient skilled system administrators in IT services, poor management as well as lack of training on system administration. The study recommends that District Councils should employ and train more system administrators, connecting all departments and units to the local network, establish adequate internet facilities, utilize internet facilities better, and provide backup service in order to enhance efficiency and effectiveness of IT.