بخش مدارک پزشکي بيمارستان‌ها و تصمیم‌گیری چند معیاره

Abstract

Introduction: Medical Records Department (MRD) is important for evaluating, planning and prioritizing health care services. The major aim of this study was to evaluate the performance of the MRDs of hospitals using multi-criteria decision-making approach in the selected hospitals of Isfahan city, Iran. Methods: This was an analytical and cross-sectional study that was conducted in spring 2008 in Isfahan, Iran. The study population consisted of the MRD of Al-Zahra, Kashani and Khorshid hospitals in Isfahan. Data were collected through brainstorming technique. Expert Choice software was used to analyze the data. Results: The results showed that relative weight of archiving unit had the higher degree of importance than others in terms of information management. However, in terms of customer aspect, relative weight of admission unit had the higher degree of importance than others. Relative weight of medical records departments in Al-Zahra, Kashani and Khorshid hospitals in Isfahan were 0.394, 0.342 and 0.264, respectively. Conclusion: It is necessary for managers to allocate and prioritize resources according to Multiple Criteria Decision Making (MCDM) ranking at every units of the MRD. Keywords: Performance Evaluation; Medical Records Department, Hospital; Evaluation